Careers

These clients outsource their calls using our digital platforms and partners (like us) to not only staff them with service providers, but also provide a variety of advanced and experienced mentor-ship, support, and technical assistance when needed. They do have high standards when it comes to providing call center services which is where our premier support services come into play – to not only ensure the clients success, but yours as well! Since this is a virtual career opportunity, everything is done through computers, land or VoIP lines, plus secured internet access. We will provide you with the platform, clients, programs and systems needed to successfully work from home.

We are looking for customer-oriented service representatives. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigating if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

These positions are independent contractors (1099) only. Contractors in these positions are allowed to create their own schedule within company work hours including days off and vacation time. All positions are WORK FROM HOME alleviating the stress of office politics and allowing workers to maintain a more cohesive work/life balance.

Requirements

All contractors must provide the necessary equipment to complete the job function. Basic equipment needs are:

• Computer
• Headset
• Highspeed Internet
• Ethernet Cable
• Some positions require (USB Drive, Landline and/or Dual Monitors)

Responsibilities

• Manage large amounts of incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Ensure First Call Resolution
• Keep records of customer interactions by notating customer accounts
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Skills

• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication skills
• Ability to multi-task, prioritize, and manage time effectively