Position Type: Customer Service

Work Commitment: 25-hours per week or more

Weekend Requirements: 4 hours worked on Sat. and/or Sun.

Schedule Availability: 7 days a week; 9AM – 10:30PM EST

Schedule Structure: Agent controls own schedule

Certification Availability: 6 Weeks; M-F; 4-hours/day

Location: Nationwide except CA, CT, MD, MA, NY, OR, WA, or WI

Pay Rate: $9.00 – $10.50/hour

Reference Code: WCCE22

Job Details:

• Assist with inbound calls to provide quotes, book a cruise, and answer questions for guests and travel agents
• Document calls with detailed resolutions and follow-up actions
• Transfer select calls to the appropriate support departments.
• Provide knowledgeable, friendly and eloquent, customer service.

Knowledge/Skills/Abilities:

• Ability to remain resilient, project patience and empathy, and provide excellent service when dealing with stressful situations.
• Self-disciplined to manage own schedule and adhere to it.
• Ability to utilize multiple computer programs at the same time.
• Exhibit professional, courteous, and friendly behavior.

Equipment Requirements:

Laptop/Desktop

• Speed: Intel i-class (i5+ or equivalent)
• Hard Drive: 64 GB usable memory or higher
• RAM: 4 GB or higher
• Operating System: Windows 10
• Dual Monitors

Headset (Suggestion)

• USB VoIP Headset with built-in microphone

Phone Service Requirement:

• Landline or
• VoIP Phone Line​ | Digital Phone Service

Alert: (1) Cell Phones and Soft Phones such as MagicJack or Vonage do not qualify.

Ethernet Cord

• Needed to connect from computer to modem

Equipment Purchase Suggestions:

• Refurbished Computer with 2 monitors, Keyboard, and Mouse
• Headset
• Ethernet Cable

Alert: (1) All-in-One Computers, Dual Boot Machines, Netbooks, Chromebooks and Tablets do not qualify

(2) A Desktop/Laptop with a Separate Monitor is recommended.

Internet Requirements:

• Download Speed: 10 mbps or higher​​
• Upload Speed: 3 mbps or higher

Alert: (1) Wireless connections are not allowed for security and quality assurance. A Hard-Wired Connection from Desktop/Laptop to Router/Modem with an Ethernet Cable is required. (2) Satellite, Microwave, and Cellular Hotspot Internet Services do not qualify.

Benefits (We Offer):

• Certification Pay (Phase II)
• Flexible Schedule
• Employment Security
• Training & Development

Additional Info:

• This is not a telemarketing position. All communications routed from the client directly to home office.

If you are interested in joining the team, Apply Today!