Call Center Agent to service for Home Renovation Company
Position Type: Customer Service
Work Commitment: 25-hours per week or more
Weekend Requirements: 5-hours on Sat. and/or Sun.
Schedule Availability: Everyday; 6AM – 2AM EST
Schedule Structure: Rep controls own schedule
Certification Availability: 5 Weeks; M-F; 4-hours/day
Location: Nationwide except CA, CT, MD, MA, NY, OR, WA, or WI
Pay Rate: $10.00 – $12.50/hour
Reference Code: WHDE22
Job Details:
- Assist customers with product questions.
- Place new orders.
- Handle existing orders, returns, and replacements.
- Provide store specific support.
- Contact vendors for shipping information.
Knowledge/Skills/Abilities:
- Ability to remain resilient, project patience and empathy, and provide excellent service when dealing with stressful situations.
- Self-disciplined to manage own schedule and adhere to it.
- Ability to utilize multiple computer programs at the same time.
- Exhibit professional, courteous, and friendly behavior.
Equipment Requirements:
Laptop/Desktop:
- Speed: Intel i-class (i5+ or equivalent)
- Hard Drive: 60 GB usable memory or higher
- RAM: 4 GB or higher
- Operating System: Windows 10
- Dual Monitors
Headset (Suggestion)
- USB VoIP Headset with built-in microphone
Phone Service Requirement:
- None
Ethernet Cord
- Needed to connect from computer to modem
Equipment Purchase Suggestions:
Alert: (1) All-in-One Computers, Dual Boot Machines, Netbooks, Chromebooks and Tablets do not qualify
(2) A Desktop/Laptop with a Separate Monitor is recommended.
Internet Requirements:
- Download Speed: 10 mbps or higher
- Upload Speed: 3 mbps or higher
Alert: (1) Wireless connections are not allowed for security and quality assurance. A Hard-Wired Connection from Desktop/Laptop to Router/Modem with an Ethernet Cable is required. (2) Satellite, Microwave, and Cellular Hotspot Internet Services do not qualify.
Benefits (We Offer):
- Certification Pay (Phase II)
- Flexible Schedule
- Employment Security
- Training & Development
Additional Info:
- This is not a telemarketing position. All communications routed from the client directly to home office.
If you are interested in joining the team, Apply Today!