What does it take to succeed as an agent?
SUCCESSFUL AGENTS
–are technologically savvy when it comes to computer skills. –Some positions require agents to toggle between two screens and utilize apps daily, so it is necessary for you to be comfortable using the computer.
A few examples of basic knowledge are
- How to use a mouse
- How to Turn on/off the computer properly
- Management of computer files and desktops
- Create, save, name, and delete folders
- Use of programs such as Microsoft Word and Excel
- Multitask using multiple screens while surfing the web
–are disciplined and value meeting goals they have set for themselves. –Our agents make their own schedules around their lifestyles and need to adhere to them to meet compliance guidelines.
–enjoy helping people resolve issues. –Our positions are customer service-related and require good people skills to ensure success.
–thrive in learning environments and enjoy the challenges of learning new skills. –All positions require training and you are expected to demonstrate mastery before entering the workforce.
–are looking for a source of income that does not require micro-management and affords them the flexibility to enjoy a wonderful work-life balance. –Agents are able to schedule all hours during the times that work best for them and have little direct supervision.
– are available to start immediately and are eager to join a successful team environment. –This is an industry with a high demand for agents and we aim to assist in filling the need.
–are reliable and dedicated to the training process. – It is necessary to have exceptional attendance from the very beginning and that starts with training. Training classes prepare agents to work on their own and are led by a live instructor.
–have a dedicated quiet space to work with no interruptions. –Customers shouldn’t be able to hear televisions, doorbells, dishes clinging, kids, pets, etc.
SKILLS AND EXPERIENCE THAT WILL HELP PUT YOU ABOVE THE REST
- Prior call center and/or customer service experience (preferred but not required)
- Confident, articulate, professional speaking abilities, and empathetic listener
- Excellent verbal communication, listening skills, and excellent phone etiquette (Clear crisp speech)
- A clear understanding of the English language as well as an ability to clearly communicate within the English language
- Ability to remain professional and courteous with customers at all times
- Excellent judgment and decision-making skills
- Ability to multitask efficiently between phones and computers
- Enthusiasm and a strong goal-oriented work ethic
- Ability to ask probing questions and overcome objections
Please Note: We do not tolerate any forms of abuse, which include verbal abuse. Any individual caught abusing staff members and/or customers will be permanently terminated immediately with or without warning. No exceptions.